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    Security ID Checks


    We’re committed to ensuring a safe shopping experience for everyone. Since we operate entirely online and don’t interact face-to-face, we request a valid form of ID to keep things secure. We use a trusted partner to securely verify your documents - Powered by IDVerse.

    It’s quick and simple! Just click in the link we sent by email or text and follow the steps. You can use your Driving Licence or Passport.

  • Take a photo of your Driving Licence, not a scanned copy.
  • Make sure all four corners of the licence are visible in the picture.
  • A provisional licence is perfectly fine if you don't yet drive.
  • The image of the driving licence needs to be clear, not blurry, so we can easily read the text.
  • The licence must be untampered with.
  • It should be in the account holder's name.
  • The licence needs to be valid and up to date.

  • Take a photo of your Passport, not a scanned copy.
  • The photo should include both your passport picture and the page above it.
  • Make sure all four corners of the passport are visible.
  • The passport must not be tampered with.
  • It should be in the account holder's name.
  • The passport needs to be valid and up to date.

    • Once you’re done, we’ll send you an email with the next steps. If you don’t have a driving license or passport, give us a call on 03301 65 55 55.
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    Protect it with

    Join the millions of people who trust Domestic & General to protect what matters to them.

    a month

    For each claim an excess of applies

    Trustpilot

    Cancel anytime with no hassle

    Immediate protection: Smashed your phone? Accidental damage is covered right away.

    Stay connected: Get peace of mind with unlimited claims for a next-day replacement.

    Worldwide cover: You're covered wherever you are in the world. (Claims will be settled in the UK)

    Add loss and theft
    Added to plan

    Insurance provided by

    Cancel anytime with no hassle.

    p/m

    What's covered:

    Unlimited next-day replacements with the same or similar specifications.

    Immediate accidental damage cover.

    Breakdown cover will start once your manufacturer's guarantee ends.

    Worldwide cover, wherever you are (Claims will be settled in the UK)

    Loss and theft cover

    Protection for standard accessories which were either directly provided with your product or used with the product (up to £150)

    What's not covered:

    Loss and theft.

    Neglect, cosmetic and deliberate damage.

    Costs arising from not being able to use your mobile phone.

    Breakdown or accidental damage covered by another guarantee.

    Costs for replacing any accessories (other than those included in the original packaging of your product and damaged with the product).

    See the Insurance Product Information Document (IPID) Insurance Product Information Document (IPID) and the full details of the policy in the Terms and Conditions. Terms and Conditions.

    Important Information

    • Excess of for each claim
    • Cover starts on the scheduled delivery date of your product. The start date will be shown in the certificate you receive after purchase. You can cancel it at any time.
    • Provided by Domestic & General Insurance PLC, who are an insurer not an intermediary and who have not given you a personal recommendation on the suitability of this policy.
    • We'll ask for your payment details after you buy the appliance.

    Learn more about

    Demands and needs statement

    This insurance policy is designed to meet the demands and needs of those who wish to insure their phone against breakdown, and accidental damage.accidental damage and loss and theft.

    Please read the Terms and Conditions which contain details of the complaints procedure, and the Privacy Policy before continuing.

    Please read the Terms and Conditions which contain details of the complaints procedure, and the Privacy Policy before continuing.

    Please tick to confirm you have read the Terms and Conditions.

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