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Please note we will not accept returns unless you have obtained a valid returns authorisation number (RAN) – Call 01635 926774

We want you to be 100% happy with your purchase from us and you can return your order for a full refund or exchange within 14 days from the date of delivery. We are only able to offer this guarantee on the basis that the goods being returned are in a resellable condition.

Please contact us on 01635 926774 in order for us to provide you with a returns authorisation number (RAN). Once we have provided you with this we will email you instructions of how to return your item(s).

Faulty Handsets

If your handset has been deemed as “out of the box” faulty then you can return or exchange it within 30 days from delivery. If your handset has developed a fault outside of the 30 days return or exchange period then please contact the manufacturer direct for a replacement. Manufacturer contact numbers and other information can be found here.

To arrange a return or exchange please contact us on 01635 926774 and we will provide you with an Exchange Authorisations Number (EAN) and email you full instructions on where to send your faulty handset.

Please Note

Do not return any order without first receiving a Returns Authorisation Number as our warehouse will be unable to accept delivery and the goods will be returned to you. Upon inspection of the goods returned to our warehouse, should the goods not be in a resellable condition, we will contact you to advise that we will be returning the phone to you or give you the option to pay a restocking fee that will allow us to re-sell the used phone. If in doubt please contact our customer service team who will do their best to resolve your problem.

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