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    Network Credit Checks

    It’s a check each network carries out when you apply for a pay monthly phone plan, to protect you from identity fraud and to help prevent you from running up unmanageable bills.

    You’ll be notified of the network’s decision via email. You can also get updates by Checking Your Order.

    Please contact your network directly to find out, as we’re not provided with specific details about their decision.

    To get in touch with O2, please call 0344 809 0202.
    To get in touch with Three, please call 0333 338 1001.
    To get in touch with Vodafone, please call 0333 304 0191.

    Your order will be cancelled and any payments you've made will be returned to you. We’d recommend buying the phone you want SIM free, as this doesn't require a credit check.

    To get in touch with O2, please call 0344 809 0202.
    To get in touch with Three, please call 0333 338 1001.
    To get in touch with Vodafone, please call 0333 304 0191.

    Yes, we’ll immediately refund any payments you’ve made. This could take up to seven days to appear in your available balance, although some banks may take longer. Please contact your bank for updates.

    The network may ask you to pay a deposit as a result of your credit check. This may be in addition to the upfront payment of your device. The network then returns the deposit after you establish a good payment history with them.

    Deposit requests are prompted by your credit check results, although the network doesn’t give us specific details. Please contact the network for more information.

    To get in touch with O2, please call 0344 809 0202.
    To get in touch with Three, please call 0333 338 1001.
    To get in touch with Vodafone, please call 0333 304 0191.

    To pay your deposit, please contact your network directly: O2: 0344 809 0202 Three: 0333 338 1001 Vodafone: 0333 304 0191 Once your deposit has been paid, please get in touch with us, and we’ll take care of the next steps with your order.

    Three, will return your deposit after you've paid 12 consecutive bills on time. Please contact your network directly for more information.

    To get in touch with O2, please call 0344 809 0202.
    To get in touch with Three, please call 0333 338 1001.
    To get in touch with Vodafone, please call 0333 304 0191.

    Yes. If you don’t want to pay the deposit, please get in touch with us to let us know, and we can help with cancelling your order.

    To get in touch with O2, please call 0344 809 0202.
    To get in touch with Three, please call 0333 338 1001.
    To get in touch with Vodafone, please call 0333 304 0191.

    This usually means your last network bill hasn’t been paid, although the network doesn’t provide us with specific details. Please contact the network for more information.

    To get in touch with O2, please call 0344 809 0202.
    To get in touch with Three, please call 0333 338 1001.
    To get in touch with Vodafone, please call 0333 304 0191.

    Your network may need to clarify or update your account details. Please get in touch with them directly.

    To get in touch with O2, please call 0344 809 0202.

    To get in touch with Three, please call 0333 338 1001.

    To get in touch with Vodafone, please call 0333 304 0191.

    Once you’ve updated your details with your network, please get in touch with us so we can process your order as quickly as possible.
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    Protect it with

    Join the millions of people who trust Domestic & General to protect what matters to them.

    a month

    For each claim an excess of applies

    Domestic & General Trustpilot

    Cancel anytime with no hassle

    Immediate protection: Smashed your phone? Accidental damage is covered right away.

    Stay connected: Get peace of mind with unlimited claims for a next-day replacement.

    Worldwide cover: You're covered wherever you are in the world. (Claims will be settled in the UK)

    Add loss and theft
    Added to plan

    Insurance provided by

    Cancel anytime with no hassle.

    p/m

    What's covered:

    Unlimited next-day replacements with the same or similar specifications.

    Immediate accidental damage cover.

    Breakdown cover will start once your manufacturer's guarantee ends.

    Worldwide cover, wherever you are (Claims will be settled in the UK)

    Loss and theft cover

    Protection for standard accessories which were either directly provided with your product or used with the product (up to £150)

    What's not covered:

    Loss and theft.

    Neglect, cosmetic and deliberate damage.

    Costs arising from not being able to use your mobile phone.

    Breakdown or accidental damage covered by another guarantee.

    Costs for replacing any accessories (other than those included in the original packaging of your product and damaged with the product).

    See the Insurance Product Information Document (IPID) Insurance Product Information Document (IPID) and the full details of the policy in the Terms and Conditions. Terms and Conditions.

    Important Information

    • Excess of for each claim
    • Cover starts on the scheduled delivery date of your product. The start date will be shown in the certificate you receive after purchase. You can cancel it at any time.
    • Provided by Domestic & General Insurance PLC, who are an insurer not an intermediary and who have not given you a personal recommendation on the suitability of this policy.
    • We'll ask for your payment details after you buy the appliance.

    Learn more about

    Demands and needs statement

    This insurance policy is designed to meet the demands and needs of those who wish to insure their phone against breakdown, and accidental damage.accidental damage and loss and theft.

    Please read the Terms and Conditions which contain details of the complaints procedure, and the Privacy Policy before continuing.

    Please read the Terms and Conditions which contain details of the complaints procedure, and the Privacy Policy before continuing.

    Please tick to confirm you have read the Terms and Conditions.

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