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    Faulty Products


    Please keep hold of all the original packaging and accessories, then get in touch with us so we can help with the next steps.

    Handset Battery
    Apple 12 Months 12 Months
    Samsung 24 Months 6 Months
    Google 24 Months 24 Months

    It’s unlikely that your manufacturer warranty will cover accident damage, you may have to pay for a repair.

    If you’ve got a new iPhone, you’re covered by Apple’s special care service. Just call 0800 107 6285 or visit Apple Support to troubleshoot any problems.

    If your iPhone is refurbished, Apple’s service doesn’t apply - but don’t worry, just get in touch with us directly and we’ll sort out an exchange if needed.

    If you’ve had your phone for more than 30 days…
    You benefit from a manufacturer warranty, which means you may be able to have any faults repaired for free. Please contact your manufacturer directly for support.

    Samsung - 0330 726 7864
    Google - Please contact Google Support directly.

    If you’ve had your phone for less than 30 days…
    If we identify a manufacturer’s fault, we’ll exchange your phone free of charge. Please get in touch with us to arrange this.

    We’ll exchange your phone free of charge if we identify a manufacturer’s fault. Please get in touch with us to arrange this.
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    Protect it with

    Join the millions of people who trust Domestic & General to protect what matters to them.

    a month

    For each claim an excess of applies

    Domestic & General Trustpilot

    Cancel anytime with no hassle

    Immediate protection: Smashed your phone? Accidental damage is covered right away.

    Stay connected: Get peace of mind with unlimited claims for a next-day replacement.

    Worldwide cover: You're covered wherever you are in the world. (Claims will be settled in the UK)

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    Added to plan

    Insurance provided by

    Cancel anytime with no hassle.

    p/m

    What's covered:

    Unlimited next-day replacements with the same or similar specifications.

    Immediate accidental damage cover.

    Breakdown cover will start once your manufacturer's guarantee ends.

    Worldwide cover, wherever you are (Claims will be settled in the UK)

    Loss and theft cover

    Protection for standard accessories which were either directly provided with your product or used with the product (up to £150)

    What's not covered:

    Loss and theft.

    Neglect, cosmetic and deliberate damage.

    Costs arising from not being able to use your mobile phone.

    Breakdown or accidental damage covered by another guarantee.

    Costs for replacing any accessories (other than those included in the original packaging of your product and damaged with the product).

    See the Insurance Product Information Document (IPID) Insurance Product Information Document (IPID) and the full details of the policy in the Terms and Conditions. Terms and Conditions.

    Important Information

    • Excess of for each claim
    • Cover starts on the scheduled delivery date of your product. The start date will be shown in the certificate you receive after purchase. You can cancel it at any time.
    • Provided by Domestic & General Insurance PLC, who are an insurer not an intermediary and who have not given you a personal recommendation on the suitability of this policy.
    • We'll ask for your payment details after you buy the appliance.

    Learn more about

    Demands and needs statement

    This insurance policy is designed to meet the demands and needs of those who wish to insure their phone against breakdown, and accidental damage.accidental damage and loss and theft.

    Please read the Terms and Conditions which contain details of the complaints procedure, and the Privacy Policy before continuing.

    Please read the Terms and Conditions which contain details of the complaints procedure, and the Privacy Policy before continuing.

    Please tick to confirm you have read the Terms and Conditions.

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