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    Exchanges

    Please let us know why you’d like to exchange your phone.


    If you’re having trouble with your mobile signal, try these quick fixes:

    1. Use Wi-Fi Calling to make calls and send texts when you have little or no signal.
    2. Check that your phone and network/carrier settings are up to date.
    3. Test your SIM in another phone. If it still has no signal, contact your network for a replacement SIM.

    If the SIM works in another phone, your handset may need a repair or exchange.

    Please see our Faulty Products page for help and advice.

    If you’re within the 14-day return period, your phone is in pristine condition, and you meet our other Terms, you may be able to exchange it for a different colour or another phone. Please get in touch with us to discuss your options.

    If you’re within the 14-day return period and meet our other Terms, you may be able to change your deal or network. Please get in touch with us to discuss your options.

    If you’ve had your iPhone for more than 30 days…
    iPhone customers benefit from a special care service provided by Apple directly. Please call the Apple customer service department on 0800 107 6285 or visit this website to troubleshoot your problem.

    If you’ve had your iPhone for less than 30 days…
    You benefit from a special care service provided by Apple directly. Please call the Apple customer service department on 0800 107 6285 or visit this website. They will troubleshoot your fault, and may offer to repair or replace your iPhone for you. If there are any problems, please get in touch with us.

    If you’ve had your iPhone for more than 30 days…
    iPhone customers benefit from a special care service provided directly by Apple. Please call Apple Customer Service on 0800 107 6285 for help troubleshooting your problem.

    If you’ve had your iPhone for less than 30 days…
    You benefit from a special care service provided directly by Apple. Please call Apple Customer Service on 0800 107 6285. They can help troubleshoot the issue and may offer to repair or replace your iPhone. If you need further assistance, please get in touch with us.
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    Protect it with

    Join the millions of people who trust Domestic & General to protect what matters to them.

    a month

    For each claim an excess of applies

    Domestic & General Trustpilot

    Cancel anytime with no hassle

    Immediate protection: Smashed your phone? Accidental damage is covered right away.

    Stay connected: Get peace of mind with unlimited claims for a next-day replacement.

    Worldwide cover: You're covered wherever you are in the world. (Claims will be settled in the UK)

    Add loss and theft
    Added to plan

    Insurance provided by

    Cancel anytime with no hassle.

    p/m

    What's covered:

    Unlimited next-day replacements with the same or similar specifications.

    Immediate accidental damage cover.

    Breakdown cover will start once your manufacturer's guarantee ends.

    Worldwide cover, wherever you are (Claims will be settled in the UK)

    Loss and theft cover

    Protection for standard accessories which were either directly provided with your product or used with the product (up to £150)

    What's not covered:

    Loss and theft.

    Neglect, cosmetic and deliberate damage.

    Costs arising from not being able to use your mobile phone.

    Breakdown or accidental damage covered by another guarantee.

    Costs for replacing any accessories (other than those included in the original packaging of your product and damaged with the product).

    See the Insurance Product Information Document (IPID) Insurance Product Information Document (IPID) and the full details of the policy in the Terms and Conditions. Terms and Conditions.

    Important Information

    • Excess of for each claim
    • Cover starts on the scheduled delivery date of your product. The start date will be shown in the certificate you receive after purchase. You can cancel it at any time.
    • Provided by Domestic & General Insurance PLC, who are an insurer not an intermediary and who have not given you a personal recommendation on the suitability of this policy.
    • We'll ask for your payment details after you buy the appliance.

    Learn more about

    Demands and needs statement

    This insurance policy is designed to meet the demands and needs of those who wish to insure their phone against breakdown, and accidental damage.accidental damage and loss and theft.

    Please read the Terms and Conditions which contain details of the complaints procedure, and the Privacy Policy before continuing.

    Please read the Terms and Conditions which contain details of the complaints procedure, and the Privacy Policy before continuing.

    Please tick to confirm you have read the Terms and Conditions.

    Insurance provided by