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    How to Return Your Phone


    Step 1: Prepare Your Device

    iPhone


    1) Sign out of iCloud.
    Go to Settings > iCloud, scroll down and tap Sign Out. In iOS 7 or earlier, tap Delete Account. Tap Sign Out once again, then Delete from My iPhone, and finally enter your password.

    2) Erase and reset your iPhone.
    Go to Settings > General > Reset, then tap Erase All Content and Settings

    Android

    1) Remove Google Account and any manufacturer (e.g. Samsung or Huawei) accounts.
    Samsung: Settings > Cloud and Accounts
    Others: Typically in Settings > Accounts

    2) Erase and reset your device.
    Samsung: Settings > General Management > Reset > Factory Data Reset
    Others: Typically in Settings >

    For instructions for your specific device Google “factory reset [phone name]”


    Step 2: Package Your Return

    Please use appropriate packaging to protect the mobile phone, as you will be liable to cover the cost of any damage to it.

  • Use the brown cardboard box you received the phone in or another sturdy box, padded so the phone doesn’t move around inside
  • Put a return address on the box (please also include your order number on the box)
  • Put your contact name, address and telephone number inside
  • Seal securely


    • Step 3: Post Your Return

    Please return your mobile to the address provided in the email. You’ll remain liable for the phone and contract until we’ve received it.



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    What's covered:

    Unlimited next-day replacements with the same or similar specifications.

    Immediate accidental damage cover.

    Breakdown cover will start once your manufacturer's guarantee ends.

    Worldwide cover, wherever you are (Claims will be settled in the UK)

    Loss and theft cover

    Protection for standard accessories which were either directly provided with your product or used with the product (up to £150)

    What's not covered:

    Loss and theft.

    Neglect, cosmetic and deliberate damage.

    Costs arising from not being able to use your mobile phone.

    Breakdown or accidental damage covered by another guarantee.

    Costs for replacing any accessories (other than those included in the original packaging of your product and damaged with the product).

    See the Insurance Product Information Document (IPID) Insurance Product Information Document (IPID) and the full details of the policy in the Terms and Conditions. Terms and Conditions.

    Important Information

    • Excess of for each claim
    • Cover starts on the scheduled delivery date of your product. The start date will be shown in the certificate you receive after purchase. You can cancel it at any time.
    • Provided by Domestic & General Insurance PLC, who are an insurer not an intermediary and who have not given you a personal recommendation on the suitability of this policy.
    • We'll ask for your payment details after you buy the appliance.

    Learn more about

    Demands and needs statement

    This insurance policy is designed to meet the demands and needs of those who wish to insure their mobile phone against Terms and Conditions Terms and Conditions which contain details of the complaints procedure, and the Privacy Policy before continuing.

    Please tick to confirm you have read the Terms and Conditions.

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