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    • Buy quicker and easier by calling free on 03301 65 55 55

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    Refurbished
    Apple
    Samsung

    Faulty Products


    Please keep hold of all the original packaging and accessories, then please email us at [email protected].

    Handset Battery
    Apple 12 Months 12 Months
    Samsung 24 Months 6 Months
    Google 24 Months 24 Months
    Nokia 24 Months 6 Months
    Sony 24 Months 6 Months

    It’s unlikely that your manufacturer warranty will cover accident damage, you may have to pay for a repair.

    If you’ve got a new iPhone, you’re covered by Apple’s special care service. Just call 0800 107 6285 or visit Apple Support to troubleshoot any problems.

    If your iPhone is refurbished, Apple’s service doesn’t apply - but don’t worry, just get in touch with us directly and we’ll sort out an exchange if needed.

    If you’ve had your phone for more than 30 days…
    You benefit from a manufacturer warranty, which means you may be able to get any faults repaired for free. To do so, please contact your manufacturer directly.

    Samsung - 0330 726 7864 or online
    Google - Contact online
    Nokia - Contact online
    Sony - 0370 523 7237 or online

    If you’ve had your phone for less than 30 days…
    We’ll exchange it free of charge if we can identify a manufacturer's fault. Please email us at [email protected].

    We’ll exchange it free of charge if we can identify a manufacturer's fault. Please email us at [email protected].