It’s with great pleasure to announce that last night Mobile Phones Direct received the prestigious award for Best Online Retailer at the 2016 What Mobile Awards, as voted for by our customers and the What Mobile Magazine readers.
We are over the moon to receive this award for the FOURTH year running and feel extremely proud of our hard work over the past 12 months. Not only do we look to give you the best online shopping experience here at Mobile Phones Direct with the best deals on top handset, easy to navigate website and secure online payment procedure, we also look to provide a customer service better than any of our online or high-street rivals.
In the last year, Mobile Phones Direct has continued to grow, picking up Best Online Retailer at the 2016 Mobile News Awards and making top 20 in the The Sunday Times Fast-Track 100.
As for taking care of our loyal customers, we’ve increased the number of sales and customer services agents along with implementing new training procedures so that when you call our UK-based call centre, our professional and friendly team are equipped with the full knowledge to assist you on any technicality or query.
On top of our improvements to various aspects of the company, we still feel there is no limit to customer satisfactions and thus, we are always looking for new ways to expand and improve our customer services procedure and awards as prestigious as ‘Best Online Retailer’ show that we’re certainly moving in the right direction.
Let’s not forget that Mobile Phones Direct were not the only winners last night (with Pokemon Go picking up best Games App, yay!) so a big hand to all the other winners in their respected categories and also to the What Mobile Voters, who were automatically entered in to a prize draw to win some top Smartphones including the iPhone 7 and Samsung Galaxy S7.
Finally, on behalf of Mobile Phones Direct, I want to say a big thanks to our dedicated customers - we couldn’t do this without you! Thanks for all your votes and we look forward to defending our award for a fifth year running in 2017! BRING IT ON!