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Providing there are no issues with your claim we will process this within 72 hours and pay the claim value directly into the bank account you provided at the point of your order within 14 days.
You are not claiming within your correct claim period
If your deal included a cashback this will be shown on the receipt emailed to you. The cashback is claimable in five instalments over the initial duration of the airtime agreement. Cashback on 12 month contracts is claimed during billing months 4, 6, 8, 10 and 12 from the date of connection or upgrade. Cashback on 18 and 24 month contracts is claimed during billing months 6, 9, 12, 15 and 18 from the date of connection or upgrade.
Please upload the bill number in relation to your claim period, for example:
If claiming for your first instalment for cashback against an 18 or 24 month contract then we would require your 6th month bill (if you are connected in January for your first claim we would require a copy of June’s bill).
On the bill you provide we would need to see the following: