It’s with great pleasure to announce that last night Mobile Phones Direct received the prestigious award for Best Online Retailer at the 2014 What Mobile Awards, as voted for by our customers and the What Mobile Magazine readers.
We are over the moon to receive this award for the second year running and feel extremely proud of our hard work over the past 12 months. Not only do we look to give you the best online shopping experience here at Mobile Phones Direct with the best deals on top handset, easy to navigate website and secure online payment procedure, we also look to provide a customer service better than any of our online or high-street rivals.
In the last year, Mobile Phones Direct has continued to grow and we’ve worked hard to expand our Customer Services team. We’ve increased the number of sales and customer services agents along with implementing new training procedures so that when you call our UK based call centre, our professional and friendly team are equipped with the full knowledge to assist you on any technicality or query.
These improvements have not only resulted in an aggrandizement of business but also customer satisfaction with our Trust Pilot rating currently at 8.0, while our closest rivals sit at a mere 5.0 rating.
On top of our improvements to various aspects of the company, we still feel there is no limit to customer satisfactions and thus, we are always looking for new ways to expand and improve our customer services procedure and awards as prestigious as ‘Best Online Retailer’ show that we’re certainly moving in the right direction.
What Mobile said, when announcing the award for Best Online Retailer 2014:
“While high-street retailers face tough challenges, as evidenced by the collapse of Phones 4u, online retail continues to thrive. Retail innovation from the likes of Mobile Phones Direct is encouraging an increasing number of you to forego the high street in favour of online shopping. Offering a large library populated with the newest smartphones, it’s no wonder Mobile Phones Direct is the winner in a tough category.”
Our C.E.O, Mr. Karl Borges was more than delighted to receive the news and has commented:
“To win this award for two years in a row is simply amazing, and I cannot thank both our customers and the What Mobile readers enough for taking the time to vote for us. “
Let’s not forget that Mobile Phones Direct were not the only winners this morning. A big hand to the other winners in their respected categories and also to the What Mobile Voters, who were automatically entered in to a prize draw to win some top-notch Smartphones including the iPhone 6, Samsung Galaxy S5 and Sony X-peria Z3. So a big well done to winners Clive Starkey, Paul Nicholas and Teresa, you lucky bunch have received a brand-spanking-new Smartphone!
Finally, on behalf of Mobile Phones Direct, I want to say a big thanks to our dedicated customers - we couldn’t do this without you! Thanks for all your votes and we look forward to defending our award for a third year running in 2015!