Returns Policy
If you are not satisfied with your goods you may return them within 7 days of the date you received them. We will
then issue a refund and arrange (if applicable) for a pay monthly network disconnection* subject to the goods being
returned to us, as-new, unused and complete with original packaging. If you intend to return a phone, do not insert
a SIM card as this creates user settings that will personalise the phone to you and your network.
Before you return the goods, telephone or email us for a Returns Authorisation Number (RAN) on 0845 470 4000 or
webshop@mobilephonesdirect.co.uk and clearly write the RAN
on the supplied white returns label.
If returning a phone, always return it using the Royal Mail Special Delivery service which is available from your
Post Office. Royal Mail Special Delivery guarantees a next working day delivery, your package is traceable and is
covered by Royal Mail postal insurance. Ensure that you return the phone inside the outer cardboard box in which it
was supplied to protect it during transit. We politely remind you note that all goods remain your responsibility
until they reach our warehouse.
Send your package to the address below to reach us within 7 days from the date that you received it allowing time
for delivery.
Mobile Phones Direct Ltd
Unit 36, Mall Marlands
Civic Centre Road
Southampton
Hampshire
SO14 7SJ
* Please note that you will be liable for any calls that were made whilst the phone was in your possession and a
pro-rata line rental charge for the period between the time of connection and the time that we receive your
returned handset. These charges will be taken by direct debit by the relevant network operator.