Here you'll find answers to some common questions you may have about our service…
1 What payment methods do you accept?back to top
We accept payment for online orders by Visa, Delta, MasterCard, Maestro, Electron and Solo cards. Of course, we won't debit your account until we're ready to send you your goods.
2 Is it safe to order from Mobile Phones Direct? back to top
Yes. Our site is hosted on a dedicated server which uses industry-approved security called SSL encryption. And all our systems have the highest level of data protection available.
3 Can I keep my existing number for my new phone?back to top
Yes but you will need to provide us with a PAC code so that we can transfer your number from your existing mobile network. If you are already on the same pay monthly network, then again yes you can keep your number, but you will need to choose the Pay Monthly Upgrade option.
4 Do your prices include VAT and delivery?back to top
Yes, though we reserve the right to make additional charges for deliveries to Eire or the Channel Islands. If we have to, we'll always let you know before we send your delivery out. Please note that we do not deliver outside of the UK, Eire and the Channel Islands.
5 Can I cancel my order?back to top
For your complete peace of mind, we offer a seven-day returns policy. If you want to return your goods within seven days, send them to us by insured/registered mail or delivery service. Returns should reach us within the seven-day period. To find out more, see our returns policy.
6 How long does delivery take?back to top
You will be told your estimated delivery time when you reach the checkout. We aim to deliver items the next working day for orders received before 1pm. If your place your order on the weekend, we'll send your goods before noon on the following Tuesday.
7 Is my New Handset Insured?back to top
While insurance does not have to be purchased at the same time as your mobile phone, and other insurance (including some elements of household insurance) may be available for your mobile phone other than from the insurer whose cover is offered on this site, you can buy insurance for your new phone. If you do, you'll get three months' cover for free. For full details of how you can benefit from our insurance schemes, take a look at the 'Phone Insurance' section, which has its own FAQ and all the information you need.