After Sales Advice
Even after you've purchased your new phone, Mobile Phones Direct appreciates the importance of making the
very most of the technology and exciting features available.
Therefore, to nip potential issues in the bud, we are pleased to provide a wealth of practical information
and advice.
Need Some Help?
Whether you are just getting started, have locked your phone and need help
with PIN and
PUK codes or want to know more about using your mobile
abroad; it's all here.
You can also find contact details for all major networks and service providers, as well as useful advice
on setting up and listening to your voicemail.
Getting Started
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It can take up to 12 hours for your mobile phone to connect to the mobile phone network. If the handset
doesn't seem to be working initially, please wait at least 12 hours before
contacting us. If we have supplied
you with a pay monthly handset this must only be connected by Mobile Phones Direct. Please do not contact the
network directly in order to connect your new phone. The network will allocate a second mobile phone number
and you will receive two bills. If you do not require a network connection you will need to purchase the phone
at the full SIM free price or return it to us within 7 days.
Charging Your New Handset
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Ensure that you charge your new handset fully before you use it for the first time. This will prolong the
life of the rechargeable battery. You will find more instructions on successfully charging the battery in the
manual that comes with your mobile phone.
Making & Receiving Calls
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To make and receive calls you'll need a network connection/signal. If you haven't got a one, switch your phone off and back on again. If this doesn't work, try going outside to get a signal.
If you're having any problems after doing all the above, more advice can be found in our repairs section.
I Need a PIN / PUK Code for My Mobile
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To unlock your phone when you switch on and use it you need a PIN number. For the phones we supply, the standard default PIN codes are:
O2 - 4321
T Mobile - 1210
Vodafone - 0000
Orange - call Orange customer services on 07973 100 150
3 (3G) - call 3 customer service on 08707 330 333
If your PIN code isn’t accepted the first time you enter it, contact your network/service provider. Please note that we can only provide the PIN codes listed above.
Don't guess your PIN code. If you enter the wrong code three times, your SIM card will be blocked and you'll need to get an unlocking (PUK) code from your network/service provider.
Obtaining an Unblocking (PUK) Code
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PUK stands for personal unblocking key. If your SIM card is blocked, you'll need to get a PUK code from your network/service provider. To get a PUK code, you'll need to confirm some personal details for security reasons. Mobile Phones Direct can’t provide you with a PUK code.
Whatever you do, don't guess your PUK code. If you enter the wrong code ten times you will permanently block the SIM card. You'll then need a new one from your network/service provider, for which you'll be charged.
Network / Service Provider Contacts
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If you have a billing or accounts query, contact your network or service provider.
Network Contact Details
3 (3G)
Customer Services: 08707 330 333
333 from 3 mobile phone (free)
Opening times: 24/7
O2
Customer services: 08705 860 860
100 from O2 mobile phone (free)
Opening times: 08.00-21.00 Mon-Sun
Orange
Customer services: 07973 100 150
150 from Orange mobile phone (free)
Opening times: 24 Hours
T- Mobile
Customer services: 0845 4 125 000
150 from T-Mobile mobile phone (free)
Opening times: Mon-Sat: 08.00-22.00, Sun: 08.00-20.00
Vodafone
Customer services: 07836 191 191
191 from Vodafone mobile phone (free)
Opening times: 24/7
Setting Up & Listening To Voicemail
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Voicemail should activate automatically on Orange, T-Mobile and 3 handsets, as well as most Vodafone or O2 handsets.
If you are connected to Vodafone and your voicemail is not activated, simply dial 1221 to switch it on. To switch on O2 voicemail, dial 1750.
To retrieve voicemail messages, dial the relevant number below:
3 (3G) – 123
O2 – 901
Orange – 123 (or press and hold down the number 1 key).
T- Mobile – press and hold down the number 1 key.
Vodafone – 121
Remember that voicemail retrieval charges may apply. Full details on voicemail are available from your network/service provider.
O2 Active / Vodafone Live! Settings
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If your phone is compatible with WAP, GPRS, MMS, Java Games or Polyphonic Ringtones, you may need to activate the settings from the networks. Use these links to download your settings.
O2 Active
Get Settings
Vodafone Live!
Vodafone AppManager
Please note that charges apply for the use of these services. For pricing information, please contact your network/service provider.
Using Your Mobile Phone Abroad
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To use your mobile phone abroad:
- Ask your network/service provider to remove the roaming/international call bar, which will be in place on your account
- Check with your network/service provider that your handset is compatible with the mobile phone network in the country you are travelling to
- Check with your network/service provider that a roaming agreement is in place
- Ask for instructions on how to access voicemail
- Find out the costs of making and receiving calls and text messages, as well as accessing voicemail while abroad.